Listen
Define the patient’s needs and problem.
What is your point of view (POV)?
“____ needs to ____ because ______”
Resources
Article: “Listening as a caring competency”
Empathize
Empathy is what we do best! Understand the needs and perspectives of the people who are affected by
the problem.
Resources
Tool: “Journey Map” by d.school
Tool: “User Journey Mapping“ by Google
Tool: “Empathy Map” by d.school
Tool: “Empathy Map” by Interaction Design
Tool: “Powers of Ten” by d.school
Navigate
Generate a wide range of paths, ideas, and potential solutions to the patient’s needs and problems.
Resources
Strategize
Create rough, low-stake versions of the most promising paths, ideas, and solutions. Gather feedback, keep testing, and arrive at the best solution/intervention.
Test and refine!
Resources
Article: “Prototype and Test” by d.school
What is LENS?
Using the LENS process to advance health equity is based on Design Thinking, a problem-solving framework developed by Stanford University's d.school (design school).
The concept of Design Thinking is based on the idea that
designers approach problem-solving with a unique set of skills and methods that can be applied to a wide range of challenges.
What is LENS?
(cont.)
As a practicing clinical nurse, Jonathan wanted to create a process that was easy for clinicians to remember and incorporated Design Thinking.
Jonathan went through
much of life not realizing he needed glasses. Once he put on his glasses he was able to see things differently.
Similarly, applying a health equity LENS to patient care helps gain a different perspective.
Sources